Customers Success

We’ve got your back from day one.

Our Customer Success Team is dedicated to ensuring you maximize the benefits of Reviews Junction.

As soon as you sign on with Reviews Junction, your Customer Success Manager will become your main point of contact for all account activity.

Customer Success.

From the moment you join Reviews Junction, your dedicated Customer Success Manager will be your primary contact for all account-related matters. Our CSMs are industry specialists who will work closely with you to develop a customized strategy tailored to your business needs. To ensure you're leveraging the full potential of the Reviews Junction platform, we provide regular optimization check-ins aimed at driving growth. Additionally, we conduct quarterly business reviews to align on best practices, set goals, and strategize for the future. You'll also gain access to the Reviews Junction Community, where you can learn best practices, exchange eCommerce marketing strategies, and build valuable connections.

Delivery Services.

Our Professional Delivery Services Team will tailor Reviews Junction to seamlessly align with your brand identity, ensuring a perfect fit through design, personalization, and implementation. Additionally, our Live Moderation team is available to help you monitor and curate the best user-generated content (UGC), reviews and ratings (R&R), and visual UGC for display on your site. For those requiring bespoke customization, our skilled Front-End Developers will handle all modifications to your Reviews Junction assets. If you prefer a hands-on approach but need guidance, our Look & Feel customization consultation will provide expert assistance to walk you through the process step by step.

Customer Support.

Our industry-leading Customer Support Team is here to assist you with any questions or issues you may encounter, providing resolutions promptly. Available 24/7, our global support team ensures you have access to help at any time, day or night, all year round. You can easily reach us through support tickets, chat, or phone, ensuring we’re always within reach. Additionally, our comprehensive Help Center offers a wealth of knowledge, allowing you to search for answers, browse articles, and gain insights at your convenience. Join the Reviews Junction Community to connect with other customers, share strategies, and find support from a network of peers.

Solution Engineering & Onboarding.

Our Solution Engineering & Onboarding Team is committed to making your Reviews Junction installation process as smooth as possible. We provide a personalized deployment plan tailored to your needs, ensuring Reviews Junction is operational on your site swiftly and efficiently. Before deployment, you’ll collaborate closely with a dedicated onboarding expert who will guide you every step of the way to ensure your success. Regardless of your eCommerce platform, we guarantee a seamless integration of Reviews with your existing technology stack, providing customized solutions to meet your unique requirements.

Grow Your Brand with Reviews Junction
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